Privacy Policy
This policy explains how Eden Window Cleaning Ltd collects, uses and looks after your personal information when you contact us or use our services. We take your privacy seriously and only collect what we need to do our job and stay in touch with you.
1. Who we are
Eden Window Cleaning Ltd is the data controller for the information we hold about you. We are registered in England and Wales under number 15939635, with a registered address at 26 Nicholson Road, Doncaster, DN4 0HQ.
2. The information we collect
Depending on how you contact us, we may collect:
- Your name
- Your contact details, such as phone number and email address
- Your address and postcode
- Details of the services you are interested in or have booked
- Any other information you choose to include in your message
3. How we collect it
We collect this information directly from you when you fill in a form on our website, call us, message us on WhatsApp, email us, or speak to us in person.
4. How and why we use it
We use your information to:
- Reply to your enquiry and provide a quote
- Arrange, carry out and manage your cleaning service
- Let you know when we are due to visit and take payment for work done
- Keep records of the work we have carried out for you
Our lawful bases for using your information are to take steps at your request and to perform our contract with you, and our legitimate interest in running and administering our business. Where we ever rely on consent, such as optional marketing, you can withdraw it at any time.
5. Who we share it with
We do not sell your information to anyone. We only share it where we need to in order to run our business, for example with trusted service providers who help us with scheduling, payments, email or hosting. These providers act on our instructions and are required to keep your information secure. We may also disclose information where the law requires us to.
6. How long we keep it
We keep your information for as long as you are a customer, and for a reasonable period afterwards to deal with any follow-up questions, claims or legal and accounting requirements. When we no longer need it, we securely delete or anonymise it.
7. Your rights
Under data protection law you have the right to:
- Ask for a copy of the information we hold about you
- Ask us to correct anything that is wrong or incomplete
- Ask us to delete your information, where there is no good reason for us to keep it
- Object to or ask us to restrict how we use your information
- Withdraw consent where we are relying on it
To exercise any of these rights, please contact us on 07365 526473 or Edenwindowcleaningdoncaster@gmail.com.
8. Keeping your information safe
We use appropriate measures to protect your information and limit access to those who need it to do their job. While no system can be completely secure, we take reasonable steps to guard against loss, misuse or unauthorised access.
9. Cookies
Our website uses a small number of cookies. You can read more in our Cookie Policy.
10. Complaints
If you have a concern about how we handle your information, please get in touch and we will do our best to help. You also have the right to complain to the Information Commissioner's Office (ICO), the UK regulator for data protection, at ico.org.uk.
11. Changes to this policy
We may update this policy from time to time. The version shown on this page is the one that applies.
12. Contact us
Eden Window Cleaning Ltd
26 Nicholson Road, Doncaster, DN4 0HQ
Phone: 07365 526473
Email: Edenwindowcleaningdoncaster@gmail.com