Frequently Asked Questions
Everything you need to know about our dog grooming services in Doncaster. If your question is not answered here, just get in touch.
General
Booking is easy. You can give us a call, send us an email, message us on social media, or use our online booking form. We will ask a few questions about your dog - breed, size, coat type, and what kind of groom you are looking for - and then find a time that works for you. We always confirm the appointment details and an estimated price so there are no surprises.
We are based at 15 Gattison Lane, Rossington, Doncaster, DN11 0NG. Our salon is a calm, home-based setup in a quiet residential area, which makes for a much more relaxed grooming experience compared to a busy high-street salon.
We welcome dogs from across the Doncaster area including Rossington, Bessacarr, Armthorpe, Cantley, Balby, Bentley, Sprotbrough, Tickhill, Bawtry, Hatfield, Thorne, Conisbrough, Auckley, Finningley, Edenthorpe, and the surrounding villages. If you are not sure whether we cover your area, just get in touch and we will let you know.
You are welcome to stay for the initial consultation, but we generally find that dogs settle better once their owner has left. Dogs are very good at picking up on our emotions, so if you are feeling anxious about leaving them, they will feel it too. We will keep you updated throughout and call you as soon as they are ready to be collected. If your dog has severe separation anxiety, we can discuss the best approach together.
Grooming
It depends on the breed and coat type. As a general guide, most dogs benefit from a full groom every 6 to 8 weeks. Breeds with fast-growing or high-maintenance coats - such as Cockapoos, Bichon Frises, Poodles, and Shih Tzus - may need grooming every 4 to 6 weeks. Short-coated breeds can often stretch to 8 to 10 weeks between grooms. We will recommend a grooming schedule tailored to your dog after their first visit.
Our full groom (the Snips Signature Cut) includes a thorough brush and de-tangle, a deep-clean bath with professional shampoo, high-velocity blow dry, full haircut and styling, nail trimming, ear cleaning, sanitary trim, paw pad tidy, and a basic health check. We use professional-grade, dog-safe products throughout and take our time to ensure your dog looks and feels their absolute best.
Absolutely, and please do not be embarrassed - it happens more often than you think. We will assess the matting during your consultation and discuss the best approach. Mild matting can sometimes be carefully brushed out, but severe matting often needs to be clipped short for the comfort and welfare of your dog. De-matting can be painful and stressful, so we will always be honest with you about the kindest option. There may be an additional charge for heavy de-matting work, but we will discuss this upfront before starting.
Yes, we groom dogs of all breeds and sizes, from tiny Chihuahuas to giant Newfoundlands. Whether your dog needs a breed-specific cut, a creative style, or just a good bath and tidy, we have the skills and experience to handle it. If you have a breed with specific grooming requirements, we are happy to discuss the best approach when you book.
This is one of our specialities. Many of our regular customers came to us specifically because their dogs were anxious at other groomers. We work at your dog's pace, use gentle handling techniques, keep the environment calm and quiet, and never rush or force anything. Our home-based salon means there are no other dogs barking, no cages, and no stressful kennel environment. Many nervous dogs that come to us end up genuinely enjoying their grooms after a few visits.
We only use professional-grade, dog-safe grooming products. Our range includes gentle shampoos for sensitive skin, de-shedding treatments, conditioning formulas for dry or damaged coats, and breed-specific products. We never use cheap, harsh, or human-grade products on your dog. If your dog has allergies or skin conditions, let us know and we will select the most appropriate products for them.
Puppies
We recommend bringing your puppy in for their first grooming introduction from around 12 weeks of age, once they have had their second vaccination. These early sessions are all about building positive associations with the grooming process - the sounds, sensations, and the experience of being handled. We take things very slowly, use lots of praise and treats, and never push a puppy beyond what they are comfortable with. Starting early sets your puppy up for a lifetime of calm, stress-free grooming.
A puppy introduction is a short, gentle session (usually around 30 minutes) designed to familiarise your puppy with the grooming environment. We introduce them to the grooming table, let them hear the sound of the dryer and clippers at a distance, and practise gentle handling of their paws, ears, and face. We might do a light brush, a mini bath, or a small nail trim - whatever your puppy is comfortable with. The goal is not a perfect groom; it is a happy, positive experience that they will remember.
Pricing and Booking
Prices depend on the breed, size, coat condition, and the type of groom. Our full grooms typically start from around £30 for the smallest breeds and go up from there. We always provide a price estimate when you book and confirm it during your consultation before we start. For a full breakdown, visit our pricing page or get in touch for a personalised quote.
In some cases, yes. Heavy matting requires significantly more time and care to deal with safely. If we think there will be an additional charge, we will always discuss it with you during the consultation before we start any work. We never add surprise charges onto your bill without talking to you first.
We accept cash, bank transfer, and card payments. Payment is taken when you collect your dog after the groom. We aim to make it as straightforward as possible.
We understand that things come up and plans change. We ask for at least 24 hours notice if you need to cancel or reschedule your appointment. Late cancellations or no-shows may be subject to a cancellation fee, as we could have offered that slot to another customer. If your dog is unwell on the day, please let us know as soon as possible and we will do our best to rearrange.
Health and Safety
Yes, we require all dogs to be up to date with their core vaccinations (at minimum, their annual booster). This is for the safety of your dog and every other dog that visits the salon. Puppies can visit from 12 weeks of age, provided they have had their second vaccination. If you are unsure about your dog's vaccination status, please check with your vet before booking.
We carry out a basic health check during every groom, looking at the skin, ears, eyes, teeth, nails, and feeling for any lumps, bumps, or areas of concern. If we notice anything unusual - a skin irritation, a lump, an ear infection, dental issues, or anything else - we will let you know when you collect your dog. We are not vets and cannot diagnose conditions, but we can point things out so you can follow up with your vet if needed. Early detection can make a real difference.
Yes. We stock a range of professional grooming products including hypoallergenic and sensitive skin formulas. If your dog has known allergies, skin conditions like eczema or dermatitis, or has reacted to grooming products in the past, please let us know when you book. We will select the most gentle, appropriate products for your dog's skin.
Still Have Questions? Get in Touch
If you could not find the answer you were looking for, we are always happy to help. Drop us a message or give us a call and we will get back to you as soon as we can.